Based in Brisbane Working Australia wide

Hey there, I’m

Chandré JvV

Product Designer

I am a problem solver with a knack for understanding human behaviour and a passion for helping people. I place myself in the users’ shoes, try to do the tasks they need to do and then come up with evidence-driven ways to make their lives easier. I have an out-of-the-box way of thinking and always try to look at things from more than one perspective.

Black Dot

RECENT PROJECTS

Teachable Moments

Teachable Moments

Because we know 2 out of 3 adults in the world are financially illiterate, how might we create an experience that helps children and their parents learn financial literacy skills in a meaningful and practical way?

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Lead Product Designer

Staff system update

Staff system update

Our Support staff had a complex system to manage customers which negatively impacted customer ticket response times. Solution reduced response times by up to 35%, and a 2-5% CSAT score increase.

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Sole Researcher

Our Teens app product team found that they weren’t having as high as expected onboarding numbers shortly after releasing their new onboarding and KYC flows. I researched to find the cause.

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5+

Years in UX Design

10+

Years of design experience

20+

Projects designed and delivered

90+

Users interviewed

3+

Industries served

10+

Design Workshops Facilitated

Black Dot

RECOMMENDATIONS

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Joseph Emery

Member Help

Manager

Spriggy

"During my time at Spriggy, I had the pleasure of working alongside Chandré on a range of UX projects. A highlight of our collaboration was the project to enhance our in-house member management system. The solutions delivered significantly reduced the time (cost) to serve our customers by up to 35% across a range of use cases and in some specific use cases, completely removed the need to take certain actions by considerately surfacing key information. I’d estimated that the delivered improvements increased CSAT by 5%."

Review Image

"During my time at Spriggy, I had the pleasure of working alongside Chandré on a range of UX projects. A highlight of our collaboration was the project to enhance our in-house member management system. The solutions delivered significantly reduced the time (cost) to serve our customers by up to 35% across a range of use cases and in some specific use cases, completely removed the need to take certain actions by considerately surfacing key information. I’d estimated that the delivered improvements increased CSAT by 5%."

Joseph Emery

Manager

Spriggy

"During my time at Spriggy, I had the pleasure of working alongside Chandré on a range of UX projects. A highlight of our collaboration was the project to enhance our in-house member management system. The solutions delivered significantly reduced the time (cost) to serve our customers by up to 35% across a range of use cases and in some specific use cases, completely removed the need to take certain actions by considerately surfacing key information. I’d estimated that the delivered improvements increased CSAT by 5%."

Joseph Emery

Manager

Spriggy

"During my time at Spriggy, I had the pleasure of working alongside Chandré on a range of UX projects. A highlight of our collaboration was the project to enhance our in-house member management system. The solutions delivered significantly reduced the time (cost) to serve our customers by up to 35% across a range of use cases and in some specific use cases, completely removed the need to take certain actions by considerately surfacing key information. I’d estimated that the delivered improvements increased CSAT by 5%."

Joseph Emery

Manager

Spriggy

QUICK CONTACT

chandre.lerouxx@gmail.com

0406334467

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